Refund and Returns Policy

At Ghani Fragrances, your trust matters as much as the fragrance itself. This Return and Refund Policy explains how returns, exchanges and refunds work when you order perfumes or attars from ghanifragrances.com.

Our 15-Day Return Promise

We accept returns within 15 days of delivery. If a fragrance is not right for you, contact us within 15 days and we will make it right with a return, exchange or refund.

What You Can Return

• Any item that is unused, unopened and in its original packaging with the seals intact.
• Items that arrived damaged, leaking or different from what you ordered. We accept these even when the box is opened. Please contact us as soon as possible with photos so we can resolve it quickly.

How To Start A Return

Email info@ghanifragrances.com or message us at +923701234240 with your order number and the reason for your return. We confirm your return and guide you through the next steps.

Refunds

Once we receive and check your returned item, we issue your refund to the original payment method used at checkout. For cash-on-delivery orders, refunds are processed through bank transfer. You get a confirmation as soon as your refund is on its way.

Exchanges

Prefer a different scent instead of a refund? We happily exchange an unopened item for another fragrance of the same or similar value within the same 15-day window.

Items We Cannot Accept Back

For hygiene reasons we cannot accept opened or used perfumes and attars, unless the item arrived damaged or we sent the wrong product.

Questions

We are always here to help. Reach us at info@ghanifragrances.com or +923701234240 and our team will respond as quickly as we can.